The impact of tourism on any nation around the world cannot be underestimated. According to The United Nations World Tourism Organization (UNWTO), the number of tourist arrivals per year in 1950 was 25 million while in 2016 the figure rose to 1.2 billion. This represents a huge economic boost for all the hosting countries.
Despite this success, tourists still have difficulty accessing critical local information in times of urgent need. Services such as ambulance and police are but a few examples of important information that every visitor should have on hand yet, it is rarely requested until it’s too late. who complain on how they find it difficult getting critical information such as police and ambulance. In Nigeria, the Ministry of Culture, Tourism and This information becomes critical especially when there is an emergency.
One of the topics discussed in the 12th edition of the African Travel & Tourism Conference (Akwaaba) was “The Internet and the Future of Travel in Africa” and of the point that was stressed is the difficulty tourists encounter in getting adequate information using the internet in Nigeria.A 2013 report by eturbonews.com reveals that there are over 1000 cases of tourist kidnappings per year in Nigeria. This is a proof of the lack of proper communication system.